Tusonde by Vihlix
Policies

Terms of service

The terms that apply when you create, run or give to a collection on Tusonde.

Last updated 23 October 2026

These terms apply to everyone who uses Tusonde, whether you create a collection, serve on its committee, or give to one. Tusonde is operated by Vihlix Limited ("we", "us"), a company registered in Uganda. By using Tusonde you agree to these terms.

1. What Tusonde is

Tusonde is a platform for collecting money for a function such as a wedding, kwanjula, funeral or graduation. We provide the collection page, the committee controls, the public record and the connection to a licensed payments partner. We are not a bank, we do not hold deposits, and we do not pay or earn interest on collected funds.

2. Who can use it

  • You must be at least 18 and able to hold a mobile money account in your own name.
  • Organizers and committee members sign in with their phone number and a one-time code. You are responsible for anything done from your number.
  • Givers do not need an account.

3. Collections and the committee

  • Every collection has an Organizer, who receives its payouts and cannot be changed once the collection is open. A committee is optional; members may be invited during fundraising.
  • Organizer-only collections require the Organizer’s email-code approval. Collections with assigned signatories require any two assigned signatories to approve withdrawals and close-outs.
  • Committee and signatory changes follow the collection’s current approval rules. Approved changes are recorded on the collection page.
  • The Organizer is responsible for the truthfulness of the collection's description and for how the money is used after payout. Tusonde does not verify how funds are spent.

4. Meetings, sheets and cash

  • Committee members may record meetings on Tusonde: who attended, what was pledged, and cash given at the meeting.
  • A photograph of a roll call, pledge sheet or cash list uploaded to Tusonde is read by an automated text-recognition service to suggest rows, which the committee member confirms or corrects before anything is saved. The photo is kept with the meeting, visible to the committee, as the record of what was written.
  • Cash recorded at a meeting is a record only. Tusonde never holds, moves or accounts for cash. It is not part of the pot, is not covered by the refund policy, and is the committee's responsibility. The committee may deposit it into the collection by mobile money, in which case it becomes an ordinary contribution.
  • Summaries and minutes produced with Tusonde are the committee's documents; the committee is responsible for their accuracy before sending them.

5. Giving

  • A contribution is complete when you approve the payment prompt on your phone and our payments partner confirms it. Until then no money has moved.
  • Your name and amount appear on the collection's public page unless you choose to appear as Anonymous. Your phone number is never shown publicly.
  • A pledge is a promise to pay later. It does not move money, and you may ignore the reminder.
  • Contributions are not donations to Tusonde and are not tax receipts.

6. Fees

Depositors pay the displayed processing fee in addition to their contribution, so the full intended amount reaches the collection pot. The withdrawal amount means what the organizer receives in their wallet; one processing fee is added to the total taken from the pot. Withdrawal processing fees are UGX 1,000 for UGX 500–45,000 received; UGX 1,400 for UGX 45,001–125,000; UGX 2,000 for UGX 125,001–500,000; and UGX 3,000 for UGX 500,001–5,000,000. Larger withdrawals are split, with a fee per payment. The full total is shown before confirmation and requires both approvals. There is no setup or monthly fee. Payment methods without a configured processing fee are unavailable. Fees apply to new quotes; existing confirmed movements are not repriced.

7. Refunds and cancellation

If a collection is cancelled, every giver is refunded what they gave minus the transaction charges incurred on the way in and on the way out. Our own share is returned. Details are in the refund policy.

8. Prohibited use

You may not use Tusonde to:

  • collect for a function that does not exist or is misrepresented;
  • launder money, finance anything unlawful, or evade tax;
  • collect on behalf of someone without their knowledge;
  • harass givers or committee members;
  • interfere with the platform or other people's collections.

We may suspend a collection, hold funds, or refund givers if we have reason to believe these terms are being broken, and we may report suspected fraud to the authorities.

9. Our responsibility

We work to keep Tusonde available and accurate, but we cannot promise it will never be interrupted. Payment prompts, SMS and payouts depend on mobile networks and our payments partner. To the extent the law allows, our liability to you is limited to the fees we have charged on the collection concerned. Nothing in these terms limits liability that cannot be limited under Ugandan law.

10. Privacy

How we handle personal data is set out in the privacy policy, which forms part of these terms.

11. Changes and law

We may update these terms; the date at the top shows the current version, and material changes are announced on this site. These terms are governed by the laws of Uganda, and the courts of Uganda have jurisdiction. Questions: [email protected].

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